![]() ![]() If the following startup screen is displayed, please contact us. Failing to perform a factory reset after doing the forced factory data reset may cause some applications and features to be lostġ0. Once your TV returns to the initial setup screen, complete the setup as normal (add tuning settings, a Google account etc.) Once in the HOME menu, go to →, and perform a factory reset. However, do not tune any channels or register your Google accountĨ. If you reach the initial set-up screen, go through the initial setup. If this does not occur after the fifth attempt, please call our support line for further supportħ. After completing this part of the process, the TV will restart twice – displaying the Sony and Android start-up animation screen/logos – before returning to the BRAVIA initial setup screen. (If the Android mascot doesn’t appear on-screen, please repeat steps 1-5 until it’s present). This process may take 30 seconds or moreĦ. If the process has been implemented correctly, the green Android mascot will appear. Wait for approximately one minute and the TV will turn back on. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears. Please hold down the buttons until the LED turns green. First step: perform a soft reset Point the remote control at the illumination LED or status LED. Re-plug the AC power cord in while keeping the and buttons pressed down on the TVĤ. Press and hold the a nd buttons on the TV ( not on the remote)ģ. System Preferences let you adjust the time and date, the language you prefer, the appearance of the on-screen keyboard and any accessibility options you might want. Unplug the AC power cord from the electrical socketĢ. IMPORTANT: In rare instances, it might be necessary to perform this procedure up to 5 times (from the start) before this issue is resolved:ġ. If the following startup screen is displayed, please use the steps below. For information on how to resolve this issue, please look at the scenarios listed below. We're sorry that you're experiencing a reboot issue while trying to update the software on your TV. WARNING: Performing a factory reset should be considered a last resort, as it will remove all the settings, self-installed applications, channel sorting etc. IMPORTANT: This article is applicable for the following TV Series - SD85, XD85, XD93, XD94, X93C, X90C, X85C, X83C, X80C, S85C, S80C, W85C, W80C and W75C
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